Doccura is a telemedicine service founded in 2015 in Ingolstadt, Germany. With a steady growth over the past few years, the company was on a good path forward before the coronavirus crisis. With the pandemic came a significant increase in the number of registered users, primarily doctors, on the website.
This, in turn, led to the necessity of scaling their services at an accelerated pace with reference to their original timeline. The old scaling plans were replaced by challenges in the short term. The company recognized the need for external help.
Heaven Solutions delivered the sketches of a solid plan for future growth. The client now has a clearer understanding of where they are and where they need to be. Ultimately, decisions related to any implementation rest with Doccura, but the company now has access to the necessary tools to make an informed decision, to identify and understand processes, develop test plans and bring it all together.
Related case studies: