With the birth of the internet, eCommerce has significantly changed the way we shop. The requirement of being physically present to conduct a trade is no longer a necessary factor. Everything can be sold and bought online and with this, the advancement of the IT industry is continuously transforming the physical market into an online based reality.
Cryptocurrencies such as bitcoin, same day deliveries, 3D printing and even augmented realities are current drivers that might have a further big influence on the way we conduct business. Only looking at the number of mobile phones and tablets that are used by consumers demonstrates the change in purchasing patterns. It is, therefore, significant for organisations to be customer-centric in this new driven environment where technology is the driver and major differentiator.
Furthermore, businesses are required to integrate new business models that allow their web platforms to seamlessly connect various internal business processes and increase their speed, communication, and visibility.
Heaven Solutions has been working with e‑commerce providers to transform their customer services into a more consumer friendly experience while improving process efficiency.