As any other industry, public services have changed over the past decades significantly. Governments need to deal with an increase in population, increased urbanisation, public financial management etc. Once again, the advancement of the IT industry is providing governments with serious challenges it has do deal with especially since citizens are increasingly demanding improved public service delivery.
The methods of managing, delivering and funding are only some questions that need to be answered. Especially the aspect of customer focus is necessary to meet the desired benefits more efficiently and effectively. However, on the other hand, it also offers authorities with the possibility of leveraging information technology to their very own advantage, allowing them to easier evaluate economic trends and implement new policies.
The implementation of new customer-centric models that use technology as a key enabler is another opportunity, governments can take advantage of. Heaven Solutions helped a European supreme legislative body to improve their internal communication process that saves the members of parliament significant time and resources.