Public services

As any other industry, public ser­vices have changed over the past decades sig­nif­i­cantly. Gov­ern­ments need to deal with an increase in pop­u­la­tion, increased urban­i­sa­tion, public finan­cial man­age­ment etc. Once again, the advance­ment of the IT industry is pro­viding gov­ern­ments with serious chal­lenges it has do deal with espe­cially since cit­i­zens are increas­ingly demanding improved public service delivery. 

The methods of man­aging, deliv­ering and funding are only some ques­tions that need to be answered. Espe­cially the aspect of cus­tomer focus is nec­es­sary to meet the desired ben­e­fits more effi­ciently and effec­tively. However, on the other hand, it also offers author­i­ties with the pos­si­bility of lever­aging infor­ma­tion tech­nology to their very own advan­tage, allowing them to easier eval­uate eco­nomic trends and imple­ment new policies. 

The imple­men­ta­tion of new cus­tomer-centric models that use tech­nology as a key enabler is another oppor­tu­nity, gov­ern­ments can take advan­tage of. Heaven Solu­tions helped a Euro­pean supreme leg­isla­tive body to improve their internal com­mu­ni­ca­tion process that saves the members of par­lia­ment sig­nif­i­cant time and resources. 

 

Case studies: 

  • UK Par­lia­ment process digitalization

Jonathan Müll

Business Development Manager