use case

Mailroom – Logistics & Mail Services

The challenge

A leading postal service provider faced critical bottlenecks when automated OCR systems encountered mail pieces with missing or incorrect addresses. Manual intervention disrupted sorting operations, lacked quality controls, and provided limited visibility into performance. The client needed a scalable solution to bridge automated sorting with human intervention while maintaining accuracy and operational transparency.

Our solution

Heaven Solutions developed a web-based platform integrating automated sorting systems with remote coding operations for efficient handling of problematic mail pieces. The key features included:

Multi-Type Mail Processing – Intelligent handling of letters, parcels, and flats with seamless OCR and AI integration
Four-Eye Quality Assurance – Multi-stage validation with manual entry, independent review, and training mode, ensuring 95%+ accuracy
Error Management – Comprehensive browsing, categorization, and root cause analysis
Automated Scheduling – Configurable requeuing and data cleanup powered by Hangfire
Analytics Dashboard – Real-time KPIs, performance metrics, and exportable reports

Business impact

Operational Excellence – Eliminated processing bottlenecks and enabled flexible resource allocation across multiple sorting centers
Quality Improvement – 95% reduction in data entry errors through four-eye validation with comprehensive audit trails
Cost Efficiency – Reduced operational costs, decreased misdelivery rates, and scalable architecture without capital investment

Strategic Value – Data-driven insights and modern stack enabling future AI integration

Result

A scalable platform that transformed operational challenges into competitive advantages, delivering measurable improvements in efficiency, accuracy, and cost-effectiveness.